Problembo Company Offer

Version of October 7, 2026

This document is an official offer from Individual Entrepreneur Evgenii Sokolov, Identification Number 145833015, registered under the laws of Georgia (the "Contractor"), to enter into a gratuitous and remunerated service agreement (the "Agreement") with any individual or legal entity (the "Customer") on the terms set out below.

1. Terms and Definitions

1.1. Offer — this document with all amendments and supplements, published at https://problembo.com/docs/legal/offer.

1.2. Website — the Contractor's website at https://problembo.com.

1.3. Services — the Contractor's online services listed on the Website (https://problembo.com/services) and available through the Website, the Telegram bot, and the Client API.

1.4. Order — the Customer's request to perform a task using a selected Service.

1.5. Content — images, videos, texts, audio, and other materials created using the Services.

1.6. Acceptance of the Offer — full and unconditional acceptance of the Offer by performing the actions specified in clause 2.4.

1.7. Personal Account — the personal section of the Website, available to the Customer after signing in, with information about the Personal Account Balance and Orders.

1.8. Personal Account Balance — the combination of two balances: the Bonus Balance and the Paid Balance. Balances are kept in US dollars.

1.9. Bonus Balance — a balance that the Contractor may restore free of charge up to $0.6 once per UTC calendar day. For Customers whose latest successful Paid Balance top-up occurred within the previous 35 days, the restoration is automatic; other Customers may request it on the Billing page. The amount credited is limited by the cap after accounting for available and reserved bonus funds. The Customer can use these funds for most of the Services.

1.10. Paid Balance — the balance to which the Customer's funds paid online are credited. It can be used to pay for any Service.

2. Subject of the Agreement. Rights and Obligations of the Parties

2.1. The Contractor provides the Services based on Orders when technically possible, and the Customer accepts and pays for them under the terms of the Offer.

2.2. The Offer is valid indefinitely, unless otherwise stated on the Website.

2.3. The scope and cost of a Service are determined by the parameters the Customer selects when placing an Order.

2.4. The Agreement takes effect upon acceptance. Using the Services or topping up the Paid Balance constitutes acceptance.

2.5. The Agreement may be terminated by mutual consent of the parties.

2.6. The Contractor may:

• amend the Offer without notifying the Customer; a new version applies from its publication on the Website;
• change the cost of the Services unilaterally; changes do not affect Orders already paid for and accepted for processing;
• suspend or refuse to provide the Services if the Customer breaches the Offer or the Terms of Service.

2.7. The Customer agrees to comply with the Terms of Service and not to use the Services for purposes that violate the laws applicable to the Customer, including the laws of the country where the Customer is located.

2.8. The Customer is fully responsible for the Content the Customer creates using the Services and for the materials the Customer uploads.

2.9. The Customer is entitled to proper provision of the paid Services and to information about their progress.

2.10. Commercial use:

• the Customer may use for commercial purposes Content whose creation was paid from the Paid Balance;
• Content created with the Bonus Balance may be used only for personal non-commercial purposes;
• commercial use includes, but is not limited to, selling, distributing, and using Content in commercial projects.

3. Payment Terms

3.1. The cost of the Services is shown on the Website in US dollars.

3.2. The Services are paid in advance from the Personal Account Balance. The Paid Balance is topped up by an online payment through the payment methods available on the payment page.

3.3. If a payment is made in another currency, the amount credited in US dollars is calculated by the Contractor or the payment provider. Payment methods may charge a fee. The amount payable, the fee, and the amount credited are shown before the payment is confirmed; by confirming the payment, the Customer agrees to them.

3.4. When an Order is placed, its cost is reserved on the Personal Account Balance and charged after the task is completed.

4. Provision of the Services

4.1. The Services are provided remotely, via the Internet.

4.2. Task completion time depends on the Service and the load on the Service and usually ranges from a few seconds to a few minutes.

4.3. The Customer cannot cancel an Order after placing it.

5. Refunds

5.1. If a task fails because of a Service error, the reserved funds are automatically returned to the Personal Account Balance.

5.2. If the Customer is not satisfied with the quality of a Service, the Customer may send a claim to support@problembo.com within 7 days after the Service was provided, stating the task ID and the substance of the claim.

5.3. The Contractor reviews the claim within 7 days of receipt. If the claim is found justified, the cost of the Service is returned to the Paid Balance within 7 days of the decision.

5.4. At the Customer's request, the Contractor may refund the unused Paid Balance by the same method it was paid, if the payment provider allows it. Funds paid with Telegram Stars or cryptocurrency are refunded only to the Paid Balance. Payment provider fees are not refundable.

5.5. The Bonus Balance is not refundable and cannot be exchanged for money.

5.6. This section does not limit any rights the Customer has under mandatory provisions of applicable law.

6. Personal Data

6.1. The Contractor processes the Customer's personal data in accordance with the Privacy Policy.

7. Other Terms

7.1. The Offer is published in Russian and English. If the texts differ, the Russian version prevails.