Privacy Policy

Effective Date: January 15, 2024

Problembo Company cares about protecting the privacy and security of its users. This Privacy Policy explains how we collect, use, and protect your personal information when using our online services.

By using Problembo, you consent to the data processing practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

User Information We Collect

  • User-Provided Information: When creating an account on Problembo, we collect your email address and any other information you provide, such as your name.
  • Usage Information: We collect anonymized information about completed tasks for service usage statistics.
  • Device Information: We collect information about the device you use to access our services, such as your IP address, browser type, operating system, and cookies.

How We Use Your Information

  • We use your information to provide and improve our services.
  • We may use usage information to analyze trends, administer our services, and gather demographic information for aggregate use.

How We Protect Your Information

  • We take measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • We use industry-standard encryption to protect your data during transmission and storage.
  • We limit access to your personal information to employees and contractors who need to know this information to operate, develop, or improve our services.

Data Storage and Deletion

  • We store user-uploaded and created files for no more than 2 days, after which they are automatically and irreversibly deleted.
  • You have the option to delete your entire task history at any time by clicking the "Clear History" button in the task history.
  • We may retain certain information for longer periods as required by law, contract, or auditing requirements.

Sharing Your Information with Third Parties

  • We do not share your personal information with third parties.
  • We may share your information with customer support services to help you resolve an issue or question.

Updating the Privacy Policy

  • We may update this Privacy Policy from time to time by posting a new version on our website.
  • Your continued use of our services after any changes to this Privacy Policy will signify your acceptance of the changes and agreement to abide by them.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at support@problembo.com.