Privacy Policy

Read how Problembo collects, uses, stores, and protects personal data when you use our AI services, website, payments, and support channels.

Effective Date: January 15, 2024

Last Updated: October 7, 2026

This Policy explains what data the Problembo service (the website problembo.com, the Telegram bot, and the Client API) collects, why, with whom it is shared, and how long it is kept.

Who Processes Your Data

The data controller is the Problembo service administration ("we"). Data protection contact: support@problembo.com.

Data We Collect

Account: email address, name, and data received from Google, Microsoft, or GitHub when you sign in with them.
Year of birth: if you enable "18+" features. The year of birth cannot be changed after you provide it.
Telegram: if you link Telegram, your Telegram ID, username, first name, and last name.
Prompts and files: text prompts, task parameters, uploaded files, and task results. Uploaded files may contain images or voices of other people; see "Materials Involving Other People".
Payments: payment method, amounts, currency, transaction IDs, and their status. Card details are entered on the payment provider's side; we do not receive them.
Technical data: IP address, browser and device type, operating system, device identifier, referral source and advertising tags, and technical service logs.
Communications: correspondence with support and feedback on task results.

Why We Use Your Data and Legal Bases

Providing the service (performance of a contract): your account, running tasks, delivering results, balance and payment records, and support.
Security and abuse prevention (legitimate interest and legal obligations): age restrictions, moderation of prompts and materials, detecting multiple accounts and fraud, and handling complaints. For this we may check the reputation of your email domain with a third-party service; only the domain is sent, not the full address.
Analytics and service improvement (legitimate interest): usage statistics and advertising performance.
Accounting and legal compliance (legal obligation): keeping payment records and responding to lawful requests from authorities.

We do not sell personal data.

We share data only to the extent needed for these purposes:

Hosting and file storage providers — the servers and cloud storage the service runs on.
AI model and moderation providers — receive the prompt, parameters, and links to source files when the selected model or check runs on their side (for example, fal.ai, Replicate, and other providers depending on the model).
Payment providers — PayPal, Cardlink, ENOT, CryptoCloud, Buy Me a Coffee, and Telegram (Stars), depending on the payment method you choose.
Telegram — when you use the Telegram bot.
Public authorities — when required by law and when reporting sexual materials involving minors.

These recipients may be located outside your country, including outside the European Economic Area, for example in the United States and Russia. We choose providers that offer a reasonable level of data protection.

Materials Involving Other People

If you upload a photo, video, or voice recording of another person, you must have that person's consent (see the Terms of Service). We process such materials only to perform your task, check compliance with the Terms, and handle complaints, and we do not use them to identify anyone. The depicted person may request removal at support@problembo.com.

Retention

Uploaded files and task results are kept for 3 days. If your Paid Balance is at least $1 when a file is stored, it is kept for 30 days. After that, files are automatically and irreversibly deleted.
Models trained on your images are kept while your account exists.
Task records, including prompts and parameters, are kept for up to 180 days. The "Clear History" button hides tasks from your history immediately; the records themselves are deleted within the same period.
Technical logs are kept for the limited time needed for diagnostics and security.
Account data is kept while the account exists. Accounts inactive for more than 500 days may be deleted as described in Section 8 of the Terms of Service.
Payment records are kept as long as required for accounting and by law.

Cookies

We use cookies needed for the website to work: the sign-in session, a device identifier (up to 180 days), and the selected language. We also store the referral source and advertising tags (up to 90 days) to attribute referrals and ads. You can delete or block cookies in your browser settings, but some features may then stop working.

Your Rights

You can:

obtain information about your data and a copy of it;
correct inaccurate data;
delete your data; you can delete your account in your profile, after which access to it ends and the related data is deleted within the periods stated above;
object to or restrict processing based on legitimate interest;
withdraw consent where processing is based on it;
lodge a complaint with the data protection authority in your country.

To exercise your rights, email support@problembo.com from the address linked to your account. We reply within 30 days. We may keep some data where the law requires it, such as payment records.