Payments and balance
How payment works
Problembo has no subscription: you pay for each run. Prices of all services are listed on the Pricing page, and the exact price of a task is shown on the service page before you start it. When a task starts, its price is reserved and is charged only when the task finishes.
Bonus balance and paid balance
Your account has two balances: the free bonus balance (see Daily bonus) and the paid balance you top up yourself. If you see "insufficient funds" while you still have bonus money, the reason is usually one of these:
- The selected model can be paid only from the paid balance. Choose another model or top up.
- A task is paid from one balance only: its full price must fit into either the bonus balance or the paid balance; the two are not combined.
- Tasks created through the API are paid from the paid balance only.
- Today's bonus has not been claimed yet.
How to top up
Open Billing and choose a payment method:
- In rubles: bank card or SBP through Cardlink or Enot, from 250 to 50,000 RUB. Cardlink may not open while a VPN is enabled.
- In US dollars: PayPal (PayPal balance or card), cryptocurrency, or a bank card through Buy Me a Coffee, from $3 to $1,000. Users outside Russia usually pay with these methods.
- Telegram Stars: paid in the @problembo_bot bot. The Telegram account must be linked to your Problembo account.
Payments below the minimum are not credited automatically.
- Buy Me a Coffee: paste your Problembo login email into the note field (or into the name field if there is no note), and uncheck "Make this monthly". Without the email the payment cannot be credited automatically.
- Cryptocurrency: pay exactly the coin and network shown in the invoice, in one transaction, within 15 minutes. Another coin or network is not credited automatically.
- PayPal: if nothing was charged and nothing was credited, PayPal most likely declined the card. Try another card, your PayPal balance or another method.
Money was charged but the balance was not credited
Contact support and include:
- the email you use to sign in to Problembo;
- the amount and the payment method;
- the date and time of the payment;
- the payment ID or a screenshot of the receipt, if you have one.
Refunds of the paid balance
Unused paid balance can be refunded on request under the terms of the offer. The bonus balance is not refundable. For refunds of individual tasks, see Failed tasks.